Marketron Interactive Inc. is seeking full-time Affiliate Technical Support candidates who can hit the ground running in a high-volume environment with rapid turnaround times. Marketron Interactive services some of the top media outlets in the country-including the two biggest Hip Hop stations in America, Hot97 (New York) and Power106 (Los Angeles), as well as Chicago's top Rock stations, Q101 and The Loop. In addition, we design and produce interactive projects for many top name brands. Most recently, we've completed interactive design work for brands such as Puma, Ford, Brand Jordan and Fox Television.
Marketron Interactive has a reputation for being the one of the most innovative web development shops in the industry. An example of this innovative spirit can be seen in the first-ever integration of the Apple iTunes Music Store into a radio station website.
We are looking for experienced, talented, and highly motivated technical software support candidates to provide world-class support for our customers. The Affiliate Technical Support Analyst provides our affiliates both technical and non-technical support through analysis and problem solving to facilitate maintenance, education, and documentation for our software solution, platform and tools. Candidates will be expected to become experts in the diverse functionality our platform provides. Support will primarily be handled remotely through phone and email.
The Affiliate Technical Support Analyst is expected to take on more complex support incidents, be self-directed, be able to determine and set own priorities as well as for others, and provide guidance and leadership to more junior members of the team. This role is also expected to take on some account management support duties, and will also play a role in new release testing under the guidance of our Quality Assurance Lead. Candidates will be expected to participate in an after-hours on-call rotation for emergency support, and the position may require flexible hours as customer support needs dictate. This position will play a vital and dynamic role in satisfying the needs of our customer, and will be a major point-of-impact with clients.
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Marketron Interactive is an equal opportunity employer.